Solutions
Solutions are the post-sale operating areas MarineGradeOps supports for Seed to Series B B2B teams, with specialties in EdTech startups, commercial SaaS, and enterprise applications. We scope these into a Package or fold them into Fractional leadership depending on speed, ownership, and how much implementation you need.
Customer Success strategy
When you need this: founder-led CS, inconsistent execution, unclear lifecycle stages, or no predictable customer outcomes.
What we build: segmentation, lifecycle stages, exit criteria, health signals, and a weekly operating cadence.
Deliverables: CS operating map, scorecard definitions, customer journey, and escalation paths.
Onboarding & Implementation
When you need this: slow time-to-value, messy handoffs, implementation chaos, unclear ownership.
What we build: Sales → CS handoff, onboarding plans + templates, risk/blocks visibility, and internal owners.
Deliverables: handoff checklist + intake, onboarding plan template, “Day 0–30” workflows + comms templates.
AI-enabled operations
When you need this: too much manual admin, risk signals show up late, data is scattered across tools.
What we build: meeting scorecards, customer summaries, risk detection, alerts, and automatic updates to CRM/task systems.
Deliverables: 1–3 implemented workflows, routing + alert rules, lightweight governance (what gets logged, where).
Support operations
When you need this: escalations are informal, issue ownership is unclear, and recurring support work is not turning into product or CS learning.
What we build: escalation paths, support-to-CS handoffs, knowledge workflows, and recurring issue visibility.
Deliverables: support operating map, routing rules, escalation templates, and weekly risk review cadence.
RevOps / CS Ops
When you need this: visibility takes too long, renewal forecasting is guesswork, definitions aren’t consistent.
What we build: CRM configuration, exec-ready reporting, clean definitions, and cross-functional handoffs that don’t leak.
Deliverables: KPI tree, renewal pipeline/risk dashboard, CRM workflow rules, and ownership map.
Systems, integrations & apps
When you need this: important work depends on spreadsheets, duplicate entry, brittle handoffs, or missing internal tools.
What we build: practical integrations, structured data flows, lightweight internal apps, and workflow automation your team can maintain.
Deliverables: integration map, cleaned workflows, internal app prototypes, and implementation handoff notes.