MarineGrade

Customer Success systems + fractional CS leadership.

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More coming soon.

CS System Starter (3–4 weeks)

$12,500 (typical $10k–$18k)

Stand up the CS foundation and ship a few automations.

See package details

Onboarding Accelerator (2–3 weeks)

$TBD (placeholder)

Clean handoffs, onboarding plan templates, and an implementation workflow that reduces time-to-value.

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Fractional

Retained services. You get an operator who owns the build + rollout—until your team can run it.

Retained service

Fractional Head of CS + AI Ops (90-day minimum)

$10k–$20k/mo

Best for founders who want an owner—not just advice.

See how fractional works

AI workflows I can implement repeatedly

AI meeting scorecards

Summarize calls, flag risks, capture next steps, and update CRM—without extra admin work.

Proactive escalation

Detect risk signals (tickets, usage, sentiment), create tasks/alerts, and draft outreach.

Sales handoff → onboarding package

Turn deal notes into an onboarding plan, owners, timeline, and a lightweight risk register.

About

I’m Justin Oberbauer. I build Customer Success operating systems and implement them with teams—so CS stops being heroics and becomes a predictable machine.

Book a fit call Email me

Best first conversation

If you tell me your current CS motion (handoff, onboarding, renewals) and your stack, I’ll point to the fastest 2–3 fixes—and whether Starter or fractional makes more sense.

Typical stack

HubSpot/Salesforce · Intercom/Zendesk · Slack · Notion/Asana · Zapier/n8n